Fishpool

To content | To menu | To search

Tag - lost baggage

Entries feed - Comments feed

Tuesday 24 July 2007

Day in Lisbon

The first thing today, I called TAP groundforce to find out what's going on with the bag. Was answered pretty much immediately by a woman who politely admonished me for not spending until midnight at the airport but nevertheless agreed to find if my complaint had been filed, which it had, and that there was no further sign of the luggage, as was to be expected. At least I got the reference number, after having spelled my name three times to her. Still, talking to her was as of yet the best part of this experience - at least she sounded efficient.

In any event, after breakfast we took off to see the city. I expect Sanna will post photos, so I'll link to those later. Navigation equipment worked brilliantly, despite a lack of tram line information. So, at least on foot and with public transportation it's good. In a couple of days we shall see whether that holds on the roads, too.

After returning to the hotel, again a call to the agency. This time on hold for 10 minutes, but they claim to have located the luggage and that it will be dispatched to my hotel this evening once their flight from Amsterdam lands. Good thing I told them we'd be leaving one day earlier than we are - otherwise they might have kept it until tomorrow morning. We shall see if their predictions hold true in a few hours. But first, a nice dinner and a drink somewhere.

Update: Wednesday morning, we received the bag, all in full order, thankfully. Nice to have all the necessities again.

Adventures in the world of air travel

Finally, safely if exhausted at the hotel in Lisbon. Us, that is, but not one of our bags. Naturally it would be the one with my toothbrush and painkillers to deal with the wrist. Since it seems I can't travel anywhere without an airline misplacing my baggage, I am starting to seriously question the point of packing in the first place.

This time the dubious honor goes to the combination of Finnair (Helsinki to Amsterdam) and TAP Portugal (Amsterdam to Lisbon), and in particular to the handling agency at the Lisbon airport, who managed to make a lasting impression with their total inability to deal with lost baggage complaints despite several employees seemingly dealing with the complaints. We finally left the airport an hour and a half later, having left a notice form but not receiving any confirmation that anything would be done. Sanna is pretty much convinced we'll never see that bag again.

On a more positive note, at least we know precisely where we are, thanks to the Bluetooth GPS receiver I bought at the airport. Finally I might have a use for the Nokia 770 where the built-in software and its limitations make no difference. Maemo Mapper is awesome.

Sunday 6 March 2005

Lufthansa lost my luggage

Dear Lufthansa, it's now been 46 hours since I left Munich on a direct flight to New York, and 37 hours since I reported my luggage lost. Please explain when I may expect to receive my stuff. Thank you.

Munich airport says it left there, JFK claims it never arrived, Frankfurt is incommunicado, and Helsinki says they've not seen it either. Did you drop it in the Atlantic, or what?

Update: I did finally receive my stuff, four days later. Click on to read the full story...

Continue reading...