Lufthansa lost my luggage
By Osma on Sunday 6 March 2005, 14:48 - Permalink
Dear Lufthansa, it's now been 46 hours since I left Munich on a direct flight to New York, and 37 hours since I reported my luggage lost. Please explain when I may expect to receive my stuff. Thank you.
Munich airport says it left there, JFK claims it never arrived, Frankfurt is incommunicado, and Helsinki says they've not seen it either. Did you drop it in the Atlantic, or what?
Update: I did finally receive my stuff, four days later. Click on to read the full story...
I flew from Munich to New York, JFK last Friday on a direct flight, to which I checked in two hours earlier. Managing to lose one item of luggage in these circumstances is interesting enough. However, the really annoying part is that for the days that followed, from Friday evening to Tuesday noon, I can't say I received much support from Lufthansa. For all of the weekend, despite spending ages on the phone with both the JFK and Munich service desks, no one would admit to ever seeing the case.
Finally on Sunday the luggage was located in Frankfurt (in credit to JFK staff, they did suspect it might be there, even though the German staff thought that unlikely. I was never able to contact anyone in Frankfurt despite several attempts), and was put on a flight to New York. Unfortunately, that meant it would not make it on time before I had already left for San Francisco (I did inform LH of my itinerary on Friday).
At this point, I was told that the case would be immediately sent forward to SFO for delivery to me, when in fact that only happened later on Monday - to an incorrect address! Fedex finally delivered it Tuesday afternoon - full four days later.